Good news-Eyonix is now reporting, as an update to yesterday's update, that Blizzard has resolved the issues with Comcast. Blizzard recently acknowledged latency and connectivity issues from Comcast affecting its service users. It's been widely reported that other global ISPs were having issues too. Thus far it seems the Comcast issues were resolved. Blizzard still wishes to listen to fans who are Comcast customers. If you continue having issues make sure to post at the official thread, and only there. Opening new threads will be frowned upon by Blizzard moderators.
So to quote the late, great Douglas Adams, "anything you still can't cope with is therefore your own problem." Which is not quite true -- Blizzard tech support and Comcast are probably still happy to listen to your issues (assuming you can get through their phone system), but the major outages from this weekend are reportedly solved.
There are still three stickied threads going in the technical support forums, so you can possibly find help or more information there if you're still having issues: Eyonix encourages anyone still having a problem to go there.
Blizzard Quote: (Source)
Eyonix: We have received confirmation that the issues affecting Comcast player's connectivity to World of Warcraft are now resolved. If you are still having trouble playing World of Warcraft and are Comcast user, please visit our technical support forums and provide the information instructed in the appropriate Comcast sticky thread so that we can work to resolve any issues that may be outstanding.
We have been in communication with Comcast and several other internet backbone and service providers in efforts to isolate and bring to resolution the connectivity issues that have impacted the ability for some Comcast players to play World of Warcraft. As of this morning a 3rd party network who resides between Blizzard's network and Comcast's network informed us that they were experiencing an issue which may be the cause of problems that Comcast players have been experiencing.
We remain in contact with this provider and at this time do not have an ETA but this issue is being looked into by all parties involved. We will continue provide updates as they become available.
But comcast's QoS in WA has been slowly going down for the past 2 months. First it was sites that are typically fine (Google, BBC) failing to load or getting stuck mid load. Then it was random disconnects during media streaming. Then it was the WoW disconnects and now WoW latency/outages. Add to that the threats to P2P, net neutrality and their recent changes to the ToS where they will no longer take responsibility to any damage they do to your property during maintenance; And they're walking a dangerous line pleading ignorance to these problems with Verizon's FIOS just as accessible, even if their customer support is better than Verizon's.
One of the friends said:“When I lived in the Philadelphia area and used Comcast, my house was hit by lightning. The cable modem, among many other electronics in the house, was completely shot. It took over three days of phone calls to Comcast before we got someone on the phone who understood that restarting the modem wasn't going to fix the issue.” Where did you live? And still have problems?
